TEDO Marketplace Cancellation Policy*

At TEDO Marketplace, we strive to provide an exceptional shopping experience, including timely deliveries and high-quality products from our vendors. To ensure clarity and fairness for all parties involved, we have established the following cancellation policy:

### Cancellation Policy

1. *Cancellation Window*:
   - Customers may cancel their order within *30 minutes* of placing it for a full refund.
   - Orders placed for delivery within *30 minutes* cannot be canceled once processing has begun.

2. *Delivery Timeframes*:
   - Orders scheduled for delivery within *30 minutes* to the next day are subject to immediate processing. Once the order is confirmed, it will be prepared and dispatched promptly.

3. *How to Cancel*:
   - To cancel an order, please contact our Customer Support team through the following channels:
    
     - *Email*: support@mytedo.com
     - *Live Chat*: Available on our website / app during business hours.
   - Please provide your order number and reason for cancellation.

4. *Refund Process*:
   - For cancellations made within the allowed timeframe, the refund will be processed within *3-5 business days* back to the original payment method.
   - Refunds for cancellations made after the 30-minute window will not be issued.

5. *Exceptions*:
   - If an item is out of stock or cannot be delivered for any reason, TEDO Marketplace reserves the right to cancel the order and issue a full refund, regardless of the time elapsed since the order was placed.

6. *Customer Responsibility*:
   - Customers are responsible for ensuring that their delivery information is accurate at the time of order. Incorrect addresses may lead to cancellation fees or inability to cancel.

7. *Changes to Orders*:
   - If you wish to modify your order after it has been placed, please reach out to customer support as soon as possible. Changes may be accommodated depending on the order status.

Contact Us

If you have any questions regarding our cancellation policy or need assistance, please don’t hesitate to reach out to our Customer Support team. We’re here to help!